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 TierIV Foundation |
| 24 x 7 On-Site TierIV
support, management, maintenance and administration kicks off... |
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| On Demand Service |
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Tier 4+ facility with hands-on application and systems administrators lower costs
today... |
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Your Email:
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Enter your questions below:
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| TierIV Service Level Agreements - On Demand Support |
Our facility is
99.997% reliable, but software and hardware can never quite meet this
high mark. Our on-site support is ready, 24 x 7 x 365 to handle
any request, and we mean hand-on application support with your own custom
support procedures in network, applications, backup and high availability, VPN maintenance, systems
administration, database administration, and security.
  
We provide on-site, al-la carte managed services on demand, lowering
your costs while also minimizing downtime. You save thousands by not having to support an expensive
infrastructure including on-site, 24/7 support staff. Sure, we have to train a bit in your
applications, support procedures, escalations and notifications, but ongoing maintenance and
administrative costs are lowered dramatically. |
| Service Level Agreements to 99.99% |
| Allowing less than 5 minutes of downtime per month.
TierIV offers unprecedented four-sixes (99.99%) service level agreements for the highest
level of uptime outside of telecom. By providing on-site, 24x7
application, systems and network engineers and using advanced
notification and monitoring tools, we can insure a high level
of availability and we back it up with Service Level Agreements
(SLAs) that pay you back as the clock ticks away. |
| Value-Add Support Foundation |
| On-site application and systems support a-la-carte, complete peace of mind. Save thousands having 24x7 on-site support only when problems arise -- support on demand is a cash saver and an efficency maker. |
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Our Extreme Foundation is a product and services offering that can
prevent any downtime. We architect a live, backup system for all of your most valuable data, and the system stays in reserve, waiting to take over should your own on-site systems fail. Having an unbreakable, reliable, and redundant system that is compliant with FEMA, HIPAA, FIPS and other compliance standards, it makes sense to have off-site, rock-solid support and redundancy.
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